Shipping Options & Rates
We offer multiple shipping options to ensure your Gentle Monster Jennie eyewear arrives safely and on time. All orders are processed within 1-2 business days.
| Shipping Method | Delivery Time | Cost | Tracking |
|---|---|---|---|
| Standard Shipping | 5-7 business days | $9.99 | ✓ Included |
| Express Shipping | 2-3 business days | $19.99 | ✓ Included |
| Overnight Shipping | 1 business day | $39.99 | ✓ Included |
| Free Standard Shipping | 5-7 business days | FREE on orders $150+ | ✓ Included |
🎉 Free Shipping Offer
Enjoy free standard shipping on all orders over $150! This offer applies to domestic US orders only.
International Shipping
We proudly ship worldwide to bring you the exclusive Gentle Monster Jennie collection wherever you are.
| Region | Delivery Time | Shipping Cost | Additional Fees |
|---|---|---|---|
| Canada | 7-14 business days | $24.99 | Duties & taxes may apply |
| Europe (EU) | 10-15 business days | $34.99 | Duties & taxes may apply |
| Asia-Pacific | 10-18 business days | $39.99 | Duties & taxes may apply |
| Rest of World | 15-25 business days | $49.99 | Duties & taxes may apply |
📦 International Shipping Note
International customers are responsible for any customs duties, taxes, or additional fees imposed by their country. These charges are not included in our shipping costs and will be collected upon delivery.
Order Processing & Fulfillment
Here's what happens after you place your order:
- Order Confirmation: You'll receive an email confirmation within minutes of placing your order.
- Quality Check: Each pair of glasses is carefully inspected to ensure perfect condition.
- Secure Packaging: Your eyewear is professionally packaged with protective materials and our signature Gentle Monster Jennie presentation.
- Shipment & Tracking: Once shipped, you'll receive a tracking number via email to monitor your package's journey.
- Delivery: Your package will be delivered to your specified address during regular business hours.
Shipping Policies
Processing Time
Orders are typically processed within 1-2 business days (Monday-Friday, excluding holidays). Orders placed on weekends or holidays will be processed on the next business day.
Shipping Addresses
Please ensure your shipping address is complete and accurate. We are not responsible for packages delivered to incorrect addresses provided by the customer. Address changes can only be made before the order ships.
Delivery Attempts
Our shipping partners will make up to 3 delivery attempts. If delivery is unsuccessful after 3 attempts, the package will be returned to our facility, and you'll be responsible for reshipping costs.
Package Protection
All packages are insured against loss or damage during transit. If your package arrives damaged, please contact us immediately with photos of the damaged item and packaging.
Tracking Your Order
Stay updated on your order's progress with our comprehensive tracking system:
How to Track:
- Check your email for the tracking number sent after shipment
- Visit the carrier's website (UPS, FedEx, USPS) and enter your tracking number
- Contact our customer service team for assistance
📱 Order Updates
You'll receive email notifications at key points: order confirmation, processing, shipment, and delivery. Make sure to check your spam folder if you don't see our emails!
Need Help?
Our customer service team is here to assist you with any shipping questions or concerns.
Contact Us:
Email: [email protected]
Store Address:
2847 Madison Avenue
New York, NY 10017
United States
Customer Service Hours:
Monday-Friday: 9:00 AM - 6:00 PM EST
Saturday: 10:00 AM - 4:00 PM EST
Sunday: Closed